Web Summit 2017

At the beginning of November I had an i.n.t.e.n.s.e. week.

Selfie in front of the many Summit signs that were placed all over the city

I spent almost a full week in Lisbon to attend one of the biggest technology events out there: Web Summit!

Here’s a summary of why I went, what I experienced and what I learned.

Why I went

It all started with some marketing work magically making it through my sub-consciousness about two years ago through social networks and emails. Then the positive feedback about the event from friends and colleagues who had attended previous editions added to this black magic. It seemed something one had to do, you know? Attend this big event to hear the most brilliant minds from the tech industry giving inspiring talks and sharing their top-notch technology work, research, ideas, predictions, fears and promises. I wanted to see it with my own eyes! Plus, it was happening in my favorite city of all times where we had also happened to open a new office! It all seemed like a perfect match.

The colleagues from Pipedrive with whom I flew to and from Lisbon to attend the Summit

On March 6, 2017, I got my women in tech ticket to go! Yay! So exciting! Later I heard some other Pipedrive colleagues were planning to go, too, so I joined them and with our lovely Pipedrive employee supportive platform we made our journey to Lisbon and spent a few days together getting inspired (but also getting overwhelmed with the noise pollution, dizzy from overcrowded subway stations, bloated from overdoses of white bread, happy from glasses of vinho tinto and vinho verde, and angry at each other from logistical disagreements).

What I experienced and learned

The event and the venue

The event was gigantic. It consisted of

  • Altice Arena (capacity of 20K people) where the Opening Night was held, and main presentations given during the following days
  • 4 exhibition pavilions (the FIL International Fair of Lisbon) where some smaller parallel conferences and company exhibitions happened
  • A couple more pavilions where private discussions and night events happened
  • another bunch of venues here and there

You could technically attend talks from a bunch of different conferences happening in one pavilion or another. Some people chose to do that. I tried, but failed miserably so I focused on sitting at one conference at a time and listened to talks for 2-3 hours in a row each time.

Shopping Center Vasco Da Gama, a few meters away from the event venue

There were also food trucks, lounge areas, company expositions and booths, and people all over the place.


These are the conferences I attended:

Main topic: Data

 Main topics: AI & Robotics

 Main topic? You guessed it! SaaS!


Talks and key takeaways

Stephen Hawking talking about AI in the Opening Night of the Web Summit

Day 0: Artificial Intelligence was written all over the place. The first talks in the Opening Night set the tone.

“Our systems must do what we want them to do for the benefit of humanity”

These were the words of Stephen Hawking (yes! the same one!) in what seemed a prerecorded video for the summit.

Bryan Johnson, founder of Braintree and founder and current CEO of https://kernel.co/ followed with the idea that the brain was really underestimated and that was were we needed to capitalize AI on in the next few years, not to enhance our individual abilities a la superhero, but to help do things like eliminate the concept of enemy. He said:

“I am more concerned about the power of human behavior than I am about the power of AI”.

Margrethe Vestager, a Danish politician and currently working in the EU Commission, discussed democracy, transparency and freedom in the context of the impact brought by tech companies. We are talking here about a woman who has initiated legal cases against giants like Google, Amazon, and Apple on topics of taxation and antitrust. She said:

“We have to take back our democracy and renew it, because society is about people and not about technology”.

On day 1 I spent the morning sitting in SaaS Monster, and from the talks I heard here, the one I enjoyed the most was that of Des Traynor from Intercom. The title was “Getting Product Strategy Right”. Traynor talked about what was it that made some companies stay around for long while most really just died.

He landed on the topic of brand versus product. It has to be the brand that drives the product and not the other way around. The brand is the promise we are making to our customers and that promise has to stand the test of time. The people working on making that a reality is something that cannot simply be copied by others, while the material make up of a product can (e.g. copying CSS).

What I liked the most was the emphasis he made on NOT planning your product around a specific technology. Technology is constantly changing after all. The main question to ask ourselves was if the problem will still be around when the technology changes.

Another question he posed was about the market. Paraphrasing: If there was a gap in the market but there was not market for that gap… would we stand a chance of succeeding?

In short, getting product strategy right was about getting the right problem identified, tackled by the right solution, sitting on strong brand that has a gap in the market that wants to be served.

[We took a break here to go to the office for a meeting].

Back in the venue in the afternoon I jumped into Talk Robot where Aimee van Wynsberghe, an ethics and robot professor, was talking about what it meant if we really had robots everywhere in our homes. I made a bit late to this one so all I managed to get to was the example of Sophia, a robot that recently got a nationality, which posed the question on whether this robot had any rights, since that’s part of what comes with having a nationality.

Later Max Tegmark, a professor and scientist, took on the stage for “Life 3.0: A conversation with Max Tegmark“. The discussion driven by journalist Andy O’Donoghue was trying to get to the answer of whether AI was going to outrun us or make us be better. No matter what question Andy asked, Professor Tegmark answered almost every single one of them with something around the words of it all depends on what kind of society we want to create. Do we want to own technology or do we want it to own us? From his point of view we can use all the future progress to help us flourish as a society (pretty much in line with what I am currently reading: Abundance: The future is better than you think. He also admits that as a tech nerd he is not the right person to turn to when looking for answers to big questions like how should the legal system should work, but we must involve everybody. I like this point particularly because it rings a bell with this topic very close to me which is diversity, and how building solutions that work for all require all being involved.

On day 2 I had decided I would not jump from conference to conference, so I sat all morning in binate.io. The first talk was highly expected because one of the speakers was Chess Master Garry Kasparov which everyone seemed to be very excited about except me. All I could hear in this talk was buzzwords: big data, computer processing power increasing, algorithms, image recognition, self-driving cars, yada yada yada.

The second talk, though, was totally different. Emil Eifrem, founder and CEO of https://neo4j.com/, came to save the day by sharing four specific stories that showed how data was being used or could be used to solve real problems. The first story was related to the Paradise Papers date leaked case in which data patterns helped identify indirect connections that brought to light how certain politicians were involved in mishandling of money. The second story was about the potential to find a cure to cancer through connecting separate silos of data rather than analyzing them separately which is the challenge and, in this way, again, find patterns that could connect one with the other guiding to a solution. The third story was about the Lessons Learned NASA database which is a set of 50 years of data that allow to look again at the links between them rather than having to look at documents one by one. The fourth and last story was a hypothetical one. In here Eifrem talked about the potential there is if we think about what can be really done with machine learning. Not about they hype around it, but about the real potential of problems that can be solved through graphs (not too blame, since that’s what his company is all about :)). His main point was that knowledge is based on context. Context is how we make sense of the world. Graphs help give context to things making it easier for us to understand them. To him, the most interesting database out there are our brains, exactly the thoughts that Bryan Johnson shared in his Opening Night speech.

The third talk I heard this day was by a very American dude with a very Estonian name: Kalev Leetaru, from Google. He is behind GDELT Project which was the main driver of his talk. He discussed what is behind this which is the intention of understanding and predicting big social events to, for example, save lives through the gathering and analysis of data (images, text, etc.) from all around the world as opposed to that from a single source no matter how “big” we consider it (like social media sources). One of the examples he brought up: watching a labor protest through data as it moves in real time and understand through tracking multiple events like this, what are the trends so we could predict where the next civil unrest could come from or why they are happening. He says that through understanding patterns, machines could monitor the entire world without getting tired and they could help us understand early signs of a crisis. The talk: What doe sit look like to compute the entire planet?

Dr. Chitra Dorai: how we can use AI to reimagine business processes

After Leetaru I heard Dr. Chitra Dorai talk about how we can use AI to reimagine business processes. She first made a differentiation of terminologies: Machine Learning (part of AI referred to statistical analysis used to make predictions), Artificial Intelligence (apart from patter recognition, it’s also about listening, planning ahead) and Cognitive Computing (using AI and ML techniques to solve real world deep domain issues). The examples that Dr. Dorai shared where about professions where AI could help do ordinary work in an extraordinary way. For example, if you have a procurement specialist dealing with a supplier, we can put an AI system at the hands of this professional to help put together external data about this supplier and analyzing it to help make the right decision, rather than have to look for this information manually. She talked about 3 ways in which AI is being used at the core of business processes: engagement ( to interact and assist through understanding of both content and context), decision (to provide bias-free advice semi-autonomously) and discovery (create new insights and new value).

Brenda Darden Wilkerson from the Anita Borg Institute

The last talk that I actually paid attention to on this session was that of Brenda Darden Wilkerson from the Anita Borg Institute. She talked about the way we can use AI to help understand the job gaps we have in the IT industry and also to help solve the problem. If we have such a big deficit of IT professionals, and we address parts of the population that are currently underrepresented in the industry we could both solve the problem of the deficit and also the one of lack of diversity in an industry that is mainly dominated by white men (*in the US). Did you know that Hispanic women make up only 1% of the computer-related workforce in the US? (That means I am a rarity!) Why is this a problem? You ask yourself. To paraphrase Brenda, if we collect data to analyze it and build solutions and make decisions based on this, but this data is representing only one part of the population, can you imagine what is the impact of those solutions and decisions on those underrepresented people that actually make up a significant part of the population affected? Her talk: How data can drive industry-wide culture change.

There is another handful of interesting talks I heard on the last day at the Talk Robot conference, but just as I was tired by day 3 of the Summit, I am tired at this point of transcribing my keynotes to this blogpost, so I figured you could just stop by the Web Summit Facebook page and listen to them yourself 🙂

Here are those I had the pleasure of watching live (they linked to the video recording so you can click on them to go there and watch)

IoT 2.0:

VR that blows your mind:

The next evolution of intelligent assistants:

What does an AI-powered society look like?


I heard from multiple sources (including the founder of the Web Summit in his opening night speech) that networking was one of the main things to get value from during the event. However, I never had enough energy to start a conversation with strangers (I suppose I have lived in Estonia for that long) so instead I focused on networking with people I already knew but that I had not been in touch with for a while or in real life at all! I caught up with Ines and Mariana from our Pipedrive Lisbon office and introduced them to another friend of mine, Ines (yes, popular name in Portugal :)), and we discussed the topic of diversity in the tech industry, and what the panorama looked like in Lisbon. We talked about things we could do together to contribute to the change of this situation.

I also organized with my friend Ines (well, mostly she did) spontaneous gatherings with the women in tech community attending the event. That is how we got to meet some interesting figures before the event had started and even after it was over.


Spontaneous networking with other attendees on Sunday evening, before the official start of the event

Networking with old friend and volunteers at the event

The Web Summit signs around the city


One last networking event that I sort of helped organize, but did not attend

Talking with colleagues about the diversity tech situation in Lisbon

The side events

Coincidentally some other things related to my work where happening while we were there. The Pipedrive Marketplace was launched in a private party where I stopped by to say hello and have a drink. We also had several spontaneous gatherings with people from different Pipedrive offices who were in the city for specific meetings. It was a pleasure to be able to see some of our Lisbon colleagues faces again, and some for the first time.

Pipedrive private feature launch party

Dinner with colleagues (just so you can stretch your neck)

Overall, it was an intense and very enriching event. I will try to repeat next year! Except next time I will charge my batteries more heavily to step out of my box and talk a bit more to strangers out there working with product and other tech areas.

Libro (1): El poder de los hábitos

En el marco de esta nueva sección de mi blog en la que iré compartiendo reflexiones, experiencias y objetivos en mi nueva trayectoria profesional, aprovecho de incluir comentarios a libros que vaya leyendo con la intención de ir enriqueciéndome personal y profesionalmente.

El primer elegido es “The Power of Habbit” o “El poder de los hábitos” de Charles Duhigg. Es un libro sobre la ciencia y la sicología de los hábitos. Dividido en tres partes: la primera se encarga de describir los hábitos desde el punto de vista del individuo, que el autor describe a partir de descubrimientos científicos, utilizando casos de estudio y detallando qué partes del cerebro están o no ligadas a estos. En la segunda hace un análisis de los hábitos desde el punto de vista organizacional: los hábitos como componentes de estas y como herramientas para alcanzar el éxito o fracasar. En la última parte se enfoca en los hábitos de las sociedades y cómo estos son catalizadores de eventos de gran magnitud. Esta parte es la que menos me gustó, pero en general el libro me parece una gran lectura. A pesar de que cita estudios aquí y ejemplos allá, no cansa como lo hacen muchos libros que recurren a la investigación. Se deja colar tranquilamente.

Mi objetivo, al leerlo, era precisamente aprender un poco más de los hábitos para ayudarme a cambiar aquellos que no me gustan de mí misma y reafirmar los que me favorecen. El libro te lo deja muy claro. Al final, incluso, incluye una guía práctica sobre cómo hacerlo. El video promocional da una idea de qué se trata:

Al leer el libro, fui resumiendo las lecciones aprendidas en cada capítulo que fui guardando a medida que leía, muy convenientemente, en mi cuenta de GoodReads. Aquí se las dejo:

Primera lección: los hábitos se componen de una señal, seguida por una rutina y terminan con una recompensa (cue, routine, reward). Los hábitos quedan grabados en los ganglios basales y no dependen de la memoria. Aunque no se pueden borrar, pueden ser opacados por unos nuevos, útil cuando queremos deshacernos de malos hábitos y reemplazarlos por buenos.

Lecciones 2 y 3: el hábito se fija cuando tu cerebro ansía la recompensa. Recibes una señal y cumples con una rutina en la que ya ansías la recompensa. Con la recompensa cierras el ciclo. Para cambiar el hábito, la señal y la recompensa deben ser las mismas, solo debe cambiar la rutina. Sin embargo, no basta con sustituir una rutina por otra, sino que hay que creer en el cambio. Lo de creer se facilita cuando lo ves en otros que ya lo han logrado.

Lección 4: hay hábitos clave que, cuando se modifican, pueden generar un efecto en cadena y alterar otros de nuestros hábitos sin que lo hayamos previsto. Esto puede ser muy positivo si somos capaces de identificar los hábitos “clave”. Un ejemplo es: una persona decide comenzar a hacer ejercicios. Al poco tiempo comienza a comer mejor, dormir mejor, ser más productiva, etc. El único cambio deliberado fue el del ejercicio, lo demás se da por añadidura. El efecto no es necesariamente el mismo en todas las personas y los hábitos clave cambian para cada quién, pero saberlo es un comienzo.

Lección 5: cambiar un hábito requiere mucha disciplina y fuerza de voluntad. Para algunas personas requerirá más esfuerzo que para otras, pero la fuerza de voluntad, al igual que un músculo, se puede ejercitar para hacerla más fuerte, hasta convertirla en un hábito en sí misma.

Lección 6: las organizaciones también se rigen por hábitos, aunque sus miembros no estén plénamente conscientes de ello. Los hábitos en las organizaciones ayudan a mantener un cierto orden. Sin embargo, si el set de hábitos es inadecuado, se puede desbordar en una crisis que provoque errores no deseados e incluso fatales para la organización.

Lección 7: a veces una crisis es el único camino que puede llevar a que una empresa adopte hábitos favorables a su misión. Muchas de las empresas que han logrado alcanzar cierto nivel de éxito lo han podido hacer porque una catastrófica crisis los llevó a rediseñarse, desechando viejos y malos hábitos, y adoptando otros nuevos y beneficiosos.

Lección 8: nuestros hábitos pueden ser estudiados, por medio de la observación y con ayuda de las matemáticas y la estadística, hasta el punto de ayudar a predecir nuestros próximos pasos o la etapa de vida en que nos encontramos. Es de esto de lo que se han servido cadenas de tiendas para llegar al consumidor antes de que este mismo admita qué o cuándo necesitará comprar.

Finalmente, el resumen de la pequeña guía para cambiar un habíto. Va más o menos así:

Paso 1: identificar la rutina. En vista de que el hábito no se puede cambiar por completo, sino solo la rutina, es necesario identificar sus partes. Qué lo dispara, cuál es la rutina seguida de la señal que lo dispara y cuál es la recompensa esperada. La rutina es lo que deseamos cambiar.

Paso 2: experimentar con recompensas. Podríamos tener hipótesis de por qué recurrimos a esa rutina. Para ver si estamos o no en lo correcto hay que experimentar con recompensas identificables en el contexto de la rutina. Tomar nota de lo que sentimos al ponerlas a prueba será útil en los siguientes pasos.

Paso 3: separa la señal (cue) del ciclo del hábito. En vista de que estamos rodeados de tanta información, hay que aislar la que no importa para poder dejar claro cuál es la verdadera señal o elemento que dispara la rutina. Para ello podemos hacernos preguntas tipo: dónde estamos, con quién, qué sentimos, qué hora es, qué hacemos antes de que se dispare el deseo de recurrir a la rutina.

Paso 4: tener un plan. Cuando ya se han identificado la rutina y la señal que lo dispara, además del por qué de la recompensa, hay que tener un plan a la mano. Estar preparado para el momento en el que se dispara para sustituir la rutina. La planificación tiene que ser conscientes y hay que estar alerta, puesto que habrá que ponerla en práctica varias veces antes de que se convierta en un nuevo hábito sustito del que deseemos cambiar.

Una acotación importante que hace el autor es que no será tan simple dependiendo del hábito y de la persona, pero yo estoy de acuerdo con él en que es una receta fácil de entender y bastará con ponerla en práctica para saber la dificultad ante la que nos encontramos.

Los próximos candidatos son:

Delivering Happiness, de Tony Hsieh.
Thinking, fast and slow, de Daniel Kahneman.
Y estoy en búsqueda de algún buen libro sobre Gestión de Proyectos. Si alguien me recomienda alguno, estaré muy agradecida 🙂

Cinco años de enseñanza: la despedida

Este post, además de ser publicado en este, mi blog de profesora, se publicará como aporte a la sección “Profesores por el Mundo” del blog de Ele que Ele.

Quedan dos días para que yo dé mis últimas clases después de cinco años en esto. No sé si sean las últimas del todo o si alguna vez decida o tenga que volver a este enmarañado y, a la vez, maravilloso mundo. Por ello, he estado pensando, a cada minuto que pasa, en todas las consecuencias y las cosas que me llevo de este cambio y esta etapa: las buenas y las malas.

Este video me lo hizo una alumna con quien trabajé del 2008 al 2010. Es uno de los muchos buenos recuerdos que tengo de esta etapa.

He tenido trabajos lo suficientemente variados como para poder juzgar este entre los demás. Y este ha sido, de todos, al que más me he entregado. Este tiene que ser un trabajo así: de entrega. Por eso es enmarañado. Porque al entregarte pones mucha cosas en juego, pero al hacerlo puedes recibir unas recompensas que son las que lo hacen maravilloso. La más importante: tener la certeza de que has tenido un efecto sobre la vida de otra persona. Para bien.

Son cinco años de los que me despido con una sensación de miedo, tristeza y, al mismo tiempo, de adrenalina, de emoción. Miedo porque voy a salir de un mundo que conozco (y que nunca se termina de conocer) y tristeza porque sé que dejo la oportunidad de afectar a la gente (que siempre podré hacerlo de otra manera). Adrenalina porque entro en un nuevo terreno. La emoción que me causa el cambio es algo siempre me ha gustado.

¿Que cómo fue enseñar?

Tan apasionante que no lo pensé mucho antes de hacer unos segundos estudios y echar a la basura otros (no del todo) para mejorar en lo que, por azar, descubrí que era para mí.
Fue agotador, también. Cuando estás comprometido, haces lo que sea por hacerlo bien y eso, inevitablemente, cansa.
Con cada público fue diferente. Reconozco que mi público actual ha sido el más difícil de los tres con los que experimenté: polacos, rusos y estonios. Este último ha significado todo un reto. Ya sé que es malo generalizar, pero también es verdad que hay patrones que se repiten innumerables veces en ciertos grupos: sociales, culturales, raciales, religiosos. Y en los estonios, la excesiva timidez o la excesiva franqueza fueron los patrones más difíciles a los que me tuve que enfrentar. Estos patrones me sacaron lágrimas y gritos, sonrisas y lamentos. Y yo, a ellos, también los incité a todo eso.

Esas fueron las dificultades de las que más aprendí. Claro que también aprendí y enseñe mucha lengua y cultura (que si pretéritos y flamencos, que si rumba y porotos, que si mate y Los Andes), pero , sobre todo: aprendí a soportar el silencio, incluso a disfrutarlo; aprendí a ser paciente, aún con quien no esperaba que lo fuera; aprendí a sacarle una sonrisa a caras inseguras o abatidas por el largo invierno; aprendí a recordar que también había hermosos y largos días de verano; me quejé con ellos de las tormentas y juntos celebramos los momentos de calma. Hay muchos a quienes no llegué y muchos que no llegaron a mí. Hay muchas cosas, pero muchísimas que no me dio tiempo de aprender y muchas más que no pude enseñar. Y creo que en cinco años de enseñanza no se puede aprender lo suficiente. Tampoco creo que se pueda en cuarenta. Que me lo diga quien lo haya logrado.

También me traje muchas cosas buenas. El otro día, por la mañana, mientras me preparaba para ir al trabajo, me daba cuenta de cuán rodeada estaba mi vida de todos estos años: mi café mañanero me lo había dado un estudiante; mis guantes para jugar en la nieve, otro; ese libro en la estantería, otra; ese árbol de la felicidad, otra; y así, me di cuenta de cuántas cosas había en mi vida que eran el reflejo de que sí lo había hecho: había afectado la vida de alguien quien, si no supo decírmelo con palabras, me lo supo expresar con un detalle. Me habría gustado haberme dado cuenta de ello más de una vez. Hoy, hasta dos días antes de que cierre este ciclo, fue a quienes no pude llegar (y los que a mí no llegaron) los que más se ganaron mi atención y agotaron mis energías sin piedad.

Y que no suene a final de película dramática. No sé si vuelva al aula. Lo que sí sé es que cierro lo que, hasta ahora, ha sido una de las etapas más enriquecedoras de mi vida y lo último que puedo decir: si quieres trabajar en enseñanza, no lo hagas por trabajar, hazlo porque quieres realmente ayudar a otros a llegar a otro nivel. Hazlo porque te sale del corazón.

Hasta una próxima vez,
La profe, María.