Before reading this book I felt I had some pieces of a big and difficult puzzle. While I read it I managed to validate this, but I also realized how incomplete my picture would have been had I known how to organize the pieces.
In other words, I understand better now where the practices and techniques I was putting into action fit in the vast and complex world of people’s management. More importantly, I learned a lot of new ones that I can try as I find the need to develop in an area or another with my teams.
The book was both rational, and emotional. I loved that. It gave me objective indications (of how much time to spend on something, or in where to start from with the areas to cover, for example), but also left space to use my intuition and reminded often that people are different, and difficult (or easy), contexts are also unalike.
As for the format: I went once more for an audiobook (this must be the fifth book I listen). I was not particularly happy with the voice of the author (she narrated herself), but as with Extreme Ownership, I quickly stopped paying attention to that detail and started being captivated by the lots of good lessons she had to share (and the voice was not as extreme as the ones in Extreme Ownership ;))
Another book I would like to revisit at one point – although I must confess I lately think too much about how short life is to revisit a book 😀